Graitec Limited

34 Wellington Business Park,
Dukes Ride, Crowthorne,
Berkshire, RG45 6LS

T: 01344 751300

VAT No. 370059662
Registered in England No. 01661312

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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

All of our software is available via download, at no extra charge. Items such as hardware or dongles are delivered by courier, at a charge of £10 per order.

Which payment methods are accepted in the Online Shop?

You can pay with your PayPal account, any major Debit/Credit card (Visa, Maestro, Mastercard, American Express), direct bank transfer, or with a purchase order (only for customers who have a credit account with us)

How long will delivery take?

So long as the payment is cleared by 2pm, items are usually sent via courier for next day delivery.

How secure is shopping in the Online Shop? Is my data protected?

Our customers’ security is very important to us. We use only well-established payment processors and we never store your card information ourselves.

Do I receive an invoice for my order?

Once the order is complete and your goods have been delivered, your invoice will usually be dispatched with 2 working days. If you need this sooner, please let us know by emailing, quoting your order number.