You may have recently received an email from Autodesk, asking you to update your software with version and all hotfixes by 3rd August 2019 or you will lose connectivity.
We would like to verify that this email is legitimate. It is notifying you of the changes Autodesk is making towards upgrading its TLS.
To align with industry best practices for security and data integrity, Autodesk Identity Services will move to Transport Layer Security (TLS) 1.2 and stop supporting TLS 1.0 and TLS 1.1 on August 3, 2019.
TLS stands for Transport Layer Security which is a cryptographic protocol used to increase security over computer networks. Certain older versions of Autodesk software on Windows, Mac, and Linux are using Transport Layer Security (TLS) 1.0/1.1 protocols.
But don’t be alarmed by this change. Autodesk has also provided the fixes for you in the form of software updates, and a very helpful list of each that you are required to run in the versions you have installed on your machines. They can be run in bulk and deployed through a network if you are worried about implementing this on a number of machines.
You can get ahead of this by visiting this page to find the products you have and to check to see if the version you are using is on the list. If it is, you can click on the version link to download the correct update to install for it. Autodesk provides all the information for you to verify you have all updates in place for August 3rd.
The best way to make sure this change does not affect you is simply to update your product to the latest version you can, and install all updates through the Autodesk Desktop App. The issue really only affects product versions older than 2017, but this knowledgebase article can confirm that for you.
Should you have any questions or concerns about these changes, please do contact Cadpoint Support.