The key to successful technology adoption is a thorough understanding of the design process, personnel, and workflow within your organisation. Cadpoint can help you understand your business critical issues and develop a plan to improve work processes, reduce risk and increase quality. Our consultants will work with you to develop important strategic insight which, when acted upon, will start to deliver immediate productivity gains.

Our experience shows that successful companies increase their return on investment by a realisation that software purchase is only the first step in the process to make their company more competitive. Every organisation should create and continually evaluate a technology plan which will include all aspects of software, custom add-ons, hardware, infrastructure, workflow, people skills, maintenance and support. Any of these areas that are not properly addressed can create serious bottlenecks, and therefore inefficiencies in the design process. Cadpoint is a leading design technology provider that wants to understand your work processes and help you deliver real value to your organisation.

Requirements Analysis

Whether your goal is more effective use of your existing CAD platform, or to migrate from a legacy system, Cadpoint can help you achieve significant productivity gains by developing and delivering a targeted plan of action. At the beginning of this process, our consulting services team will conduct a Design Process Review (DPR) to uncover the steps for a long-term solution that will meet and often exceed your business needs. We will work together with you to discover where the most significant pain points are in your organisation’s workflow and develop an appropriate technology plan to resolve these issues. Our team is able to draw from extensive experience and a wealth of industry resources to create a plan aimed at realising tangible improvements in your business.

A Design Process Review (DPR) typically considers the following:

• IT / Software / Hardware Suitability
• Team Workflow and Procedures
• CAD Management Tools and Documentation
• CAD Skills Analysis
• Software Audits
• Technology Plans

Implementation

With the right technology plan in place, you will have an effective tool to achieve your efficiency goals.

Implementation services typically include the following:

• Software and Hardware Deployment
• Pilot Installations
• CAD Standards and Manuals
• Best Practice Documentation
• Creation of Content Libraries and Templates
• Software Customisation and Development

Training and Education

Technical training ensures a higher return on your investment. Typically, when an individual uses new software, productivity can drop by up to 30%. Unfortunately, without any benchmarks to go by, this performance decrease is easily accepted as the inevitable and not properly addressed, resulting in serious long term inefficiencies. Your urgent deadlines and multiple projects won't wait while you try to learn important commands and features of your new software. Guessing how to use new features and searching through manuals is slow and frustrating. With professional development, you will reduce the time spent learning and quickly reach a higher level of productivity. Cadpoint offers flexible training and education options to helps your business maximise productivity and therefore achieve a significant competitive advantage.

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Maintenance and Support

Maintenance and support is a key component to any successful CAD implementation. Whichever support solution you choose, your organisation will be supported by industry experts who understand how you use your software. Our support plans maximise your performance and productivity while minimising your down-time.

Remote Support

Following the customer logging a support issue, our engineer will contact the customer by telephone to establish the nature of the problem and, if possible, solve the issue there and then. If necessary, we can connect to the user’s workstation through secure remote connection software. This enables the user to demonstrate the problem in detail and for our engineer to resolve the issue with the minimum of down-time.

On Site Support

On some occasions, particularly if hardware issues are involved, a field engineer will need to attend the customer’s office to resolve technical issues. Whether these visits are on of an emergency, diagnostic or preventative nature, Cadpoint aims to provide efficient and professional service with the minimum of disruption to our customers.

Contact Us

For more information about our products and services, please submit an online enquiry or call us on 01344 751300.